Returns & Exchanges
At Facile, we want you to love your beauty routine, which is why we offer a 30-day window for returns or exchanges on all products that didn't quite meet your glow goals. Our process is designed to be as effortless and transparent as our skincare formulas.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Gently pack the products in their original packaging to ensure they remain secure during transit back to our facility.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing