Frequently Asked Questions
Everything you need to know about your Facile beauty routine.
Are Facile products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective on all skin types, including sensitive skin.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs.
Do you test your products on animals?
Absolutely not. Facile is proud to be 100% cruelty-free and we do not test any of our ingredients or finished products on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and shop-now-pay-later options like Afterpay.